Terms of use

Administrator

The sole proprietorship ATHANASIADOU MAGDALINI with the distinctive title “Marios Travel”, which is based in Kavala at 33 Venizelou Street, with VAT. 043206512 and No. Γ.Ε.ΜΗ. 020068330000, which from now on and for the sake of brevity will be called “the Company”.

Scope

1. These terms relate exclusively to the use of the website www.mariostravel.com, and the provision of services carried out through it, as well as through the pages maintained by the Company on social media (Facebook, Instagram), or where else it is stated that they are applied proportionally .
2. These terms may be modified at any time without prior notice to Consumers. In any case the amended terms will not apply retroactively.
3. This website is addressed exclusively to Consumers, who from now on and for the sake of brevity will be called as “Customers”.

Purpose of the website

1. The purpose of the website is the possibility of drawing up contracts for the provision of services of organized travel packages and informing the Customers about the services of the Company.

Special terms of service

1. Services

   1. Offering tourist service packages by combining different types of tourist services, such as passenger transport, accommodation and other related services.

2. Time of preparation of the contract

   1. From the selection of the electronic button “Complete reservation with payment obligation”.

3. Payment method

   1. Credit card
      1. By using credit / debit cards on the Company’s website to make purchases, you declare that you have the right to use them.
   2. Bank deposit

4. Prices

   1. The listed prices include VAT, as well as all kinds of bookings and fees.

5. Termination – Cancellation of an organized travel contract

   1. 1. The Customer can terminate the package tour at any time before the start of the package. If the Customer terminates the package tour under the above provision, the Company may be required to pay a reasonable and justified termination fee, which is adjusted based on the time of termination, the expected cost savings and the expected revenue from the alternative utilization of travel services:
         1. For termination of the contract in the period between thirty (30) to twenty (20) days before the date of departure, the fee for termination is set at thirty-five (35%) percent of the total cost of the contract.
         2. For termination of the contract in the period between nineteen (19) to six (6) days before the date of departure, the termination fee is set at fifty (50%) percent of the total cost of the contract.
         3. For termination of the contract within the period between five (5) days until the date of departure, the termination fee is set at one hundred (100%) percent of the total cost of the contract.
      2. The Company provides the Customer with the right, in case of unavoidable and extraordinary circumstances, to assign the participation in the travel package to a third party, provided that all the necessary conditions for participation are met. This right can be exercised up to seven (7) days before the date of departure.
         1. The transferee of the package travel and the transferee are still jointly and severally liable for the payment of any outstanding balance from the cost of the package, as well as for any additional charges, charges or other costs arising from the assignment, in detail by the Company.
      3. Without prejudice to paragraph 4.5.1., The Customer has the right to terminate the package tour before the start of the package, without paying any termination fee, in case of unavoidable and exceptional circumstances at the destination or very close to it, which significantly affect the execution of the package or the transport of customers to the destination.
      4. The Company may terminate the package travel contract and return to the traveler the full amount paid for the package, without the obligation to pay additional compensation, in the following cases:
         1. If the number of registered persons for the package is less than the minimum number specified in the contract and the Company notifies the Customer of termination of the contract within the deadline set in it, but not later than:
            1. Twenty (20) days before the start of the package in case of trips lasting more than six (6) days.
            2. Seven (7) days before the start of the package in case of trips lasting between two (2) and six (6) days
            3. Forty eight (48) hours before the start of the package in case of trips lasting less than two (2) days.
         2. If the Company is not able to execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler of the termination of the contract without undue delay before the start of the package.

6. Price increase

   1. Once an organized travel contract has been concluded, prices can only be increased as a direct consequence of changes in the following:
      1. The cost of transporting customers as passengers resulting from the cost of fuel or other energy sources.
      2. The level of taxes or fees on travel services covered by the contract imposed by third parties who are not directly involved in the execution of the package, including tourist taxes, airport taxes, boarding or disembarking fees at ports and airports
      3. The exchange rates related to the package.
   2. The price increase, at a rate not exceeding eight (8%) percent of the total price of the package, must be notified by the Company to the Customer calculated in detail in a clear, comprehensible and distinct way with its justification no later than twenty (20) days before the start of the package.
   3. In case of price reduction, the Company has the right to deduct the actual administrative costs from the refund amount owed to the Customer.

7.  Amendment of other terms of the contract

   1. The company may unilaterally change the contractual terms of the package tour, except for the price increase as provided in paragraph 4.6 hereof:
      1.  when this right is provided for in the contract
      2. the change is insignificant
      3. the customer is informed of the change in a clear, understandable and conspicuous manner on a consistent medium.
   2. If, before the start of the package, the Company is obliged to significantly modify the main features of the package, including the increase of its price by more than eight (8%) percent of the total cost, then the Company may give the customer a reasonable time to:
      1. Accept the proposed amendment
      2. Terminate the contract without paying the termination fee.
      3. Offer the customer another package of equivalent or superior quality.

8. Execution of the package

   1. The Company is responsible and makes every effort for the full and perfect execution of the provided travel services. However, in case the travel services are not provided in accordance with the contract, the Company is not obliged to restore them, in cases where:
      1. Due to non-compliance of the Customer with his legal obligations.
      2. Their restoration is impossible.
      3. Their restoration entails disproportionate costs of the Company, taking into account the extent of non-compliance and the value of the travel services affected.
   2. If it is impossible to guarantee the return of the Customer, as agreed in the package tour due to unavoidable and extraordinary circumstances, the Company bears the cost of the necessary accommodation, where an equivalent category is possible for a period not exceeding three (3) nights. customer.
   3. Persons with reduced mobility, any accompanying persons, pregnant women, unaccompanied minors and persons in need of special medical assistance must inform the Company no later than forty-eight (48) hours before the start of the package.

9. Customer Compliance

   1. For the correct execution of the package, the Company may request the provision of additional data or information from the Customers.
   2. In particular, customer compliance may require the issuance of entry visas (Visa) to third countries, the issuance of medical certificates (vaccination) or insurance coverage.
   3. Possible non-compliance and adequate response of Customers to these requests of the Company may lead to improper fulfillment of the provided travel services.

10. Refund

    1. Where in these terms and conditions of use a refund of funds is provided by the Company, it takes place within fourteen (14) days without undue delay after the termination of the contract of organized travel.
    2. The Company must use the same instrument that the Customer used for the payment. In case the Customer requests a different means of payment, the Company is not responsible for any additional costs or possible delays.

11. Discount / Gifts / Promotions

    1. The Company from time to time performs various promotional activities, such as discounts, gift giving with purchases, etc. These promotional activities can also be performed on social media or through search websites.
    2. The only correct representation of the prices and services of the Company, is the one provided through this website.

Right of Withdrawal

1. In contracts outside the store, the Customer reserves the right to withdraw from the contract of organized travel within a period of fourteen (14) days from the date of signing the contract, without specific reasons.
   1. Exemption from the right of withdrawal is introduced in cases where the package travel contract is drawn up within a period of less than thirty (30) days from the date of departure, as in this case the service is considered to have been provided in full due to the completion of preparatory operations. recognizes that the full provision of the service leads to the loss of the right of withdrawal. In these cases the provisions on termination of the contract continue to apply.
2. In order to exercise the right of withdrawal, the Customer is obliged to inform the Company with a clear written statement addressed to it, which is notified via e-mail.
3. The attached form of printed withdrawal can be used, without this being mandatory.
4. After sending the above statement of withdrawal, the Company will immediately inform the Customer about its receipt, by sending a confirmation message.
5. The Company must, after receiving the withdrawal, return without undue delay within fourteen (14) calendar days to the Customer, all the money received from him.

Intellectual property rights.

1. The content of this website (including trademarks, text, graphics, images, photographs and software) is the intellectual property of the Company.
2. No part of this site may be reproduced, stored in a retrieval system, stored in a retrieval system, transmitted in any form or by any means, electronic or mechanical, in any form or by any means; content and its appearance, without the written permission of the Company.
3. The appearance of the material on the website should in no way be construed as a transfer or grant of a license or right to use or exploit it.

Intellectual property rights of third parties

1. Trademarks, insignia and designs of third parties owned by third parties remain their property and their use is not allowed without the permission of their owners.

Data protection policy

1. Personal data protection policy
   1. As reflected on the website (Hyperlink for data protection policy)
   2. By filling in personal data on this website, you declare that you have the authority of this natural person to provide them to the Company.

The Company supports the alternative dispute resolution through the European Union’s out-of-court platform.

1. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL

Code of Conduct for E-Commerce

1. http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wEsrjP0JAlxBXdtvSoClrL8wTDcE3DxVwl5MXD0LzQTLf7MGgcO23N88knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K–td6SIuXmHZh0fttcZH5Ayk5irrULNj6o-99Lw-lsqhQBHW9ok

Applicable Law and Jurisdiction

1. For any dispute arising from the application and enforcement of the terms hereof, the Courts of Kavala will be exclusively competent and the applicable law is Greek.